HMIS Training & Technical Assistance

A large part of pulling together useful data is having the individuals entering that data be well trained in how the HMIS system works. To make sure we’re collecting accurate data, training and Technical assistance is provided in several ways.

ROSIE Help Desk

Technical assistance is available to all users toll-free over the phone from MISI, our system administrator, at (800) 536-6474. They are available from 6:00am to 4:30pm, Monday through Friday, providing technical support and answering questions. Users needing assistance during the evening or weekend, can leave a message and their call will be returned.

Online Training

Online training and technical assistance sessions are offered regularly by the staff at MISI. These meetings use GoToMeeting in conjunction with a conference call, so users can speak to the instructor and ask questions as they go through how the system works, and even show the users more advanced uses of the HMIS. Currently there are two types of online training being offered:

Basic: An introduction for new users. This training covers the basics of entering client data into ROSIE. This training is also good for existing users who may want a refresher course. All new users should go through the Basic Online training.

Advanced: A deeper look at what ROSIE can do. This training covers more of the advanced features of the system, and teaches users how to deal with more in-depth data issues.

Basic Online Training Topics	Advanced Online Training Topics
Access to MISI Logging into the ROSIE database Searching for Clients Blind Agency and General Population Search Screens Intake Required Fields Referrals to Shelter/Housing Referrals to Case Management Updating a Client Record Adding/Deleting Information Moving In and Out of Shelter/Housing Entering Status in Case Management	Recording a No Show Changing Family Size during Shelter/Housing Stay Entering Housing Owners and Units Case Management Financial Assistance Exiting a Client from the Program Individual Case Plans Reports Monthly Shelter Reports ESG/ESG Audit Reports APR/APR Audit Reports

Upcoming Online Training Schedule

All training sessions are on Friday, and start at 1:00pm. They generally last one to two hours.

Registration is not currently open for all of the following dates. This list is provided for scheduling purposes only. Email notifications are sent out approximately two weeks before each training. An RSVP is required to attend. If you would like to receive an email when trainings are coming up, please contact John Robertson, HMIS Project Coordinator.

June 2008

July 2008

August 2008

20th

Basic

18th

25th

Basic

Advanced

15th

Basic

Onsite Training

Onsite training and technical assistance sessions are offered only by special request. While we would love to provide hands-on training with every user, we are grant-funded like most non-profit programs, which limits the amount of travel we are able to do. Onsite training is only available to users that have been through at least the basic online training. If you have been through the online training and are interested in onsite training, contact Sandy Wilson, Director of HMIS and Special Projects, or John Robertson, HMIS Project Coordinator, to see what options might be possible.

Balance of State Continuum of Care Annual Training Session

The Balance of State Continuum of Care holds a grant application training annually, when HUD releases their SuperNOFA. The date of the training varies, depending on when the SuperNOFA is released. Any agencies applying for funds from HUD through the Continuum of Care are required to attend, which provides us an excellent opportunity to put on a training session. The HMIS training and technical assistance session takes place on the second day of the training, covering a variety of topics, and giving users the opportunity to ask any questions they might have.

When the grant application training date is announced, notice will be posted on the website and an email alert will be sent out. If you do not receive HMIS related emails now, and would like to, please contact John Robertson, HMIS Project Coordinator.

Updated: 06/12/2008